Refund Policy
The Author or the Publisher (MainSpring Books) may terminate this Agreement by giving the other party a 30‐day written notice transmitted via U.S. mail to the respective addresses provided by either publisher or author. If the Agreement is terminated by the Publisher, any publishing fees will be refunded in full (or applied against any outstanding amounts in the author’s account) minus 10% shipping and processing fees.
If the Agreement is terminated by the Publisher due to a breach by Author of this Agreement, no fees shall be refunded. The Publisher reserves the right to seek compensation for work performed in the event of breach. The Author retains the copyright for this work, and no part of this Agreement diminishes the Author’s rights to this work.
Any and all requests for refunds or cancellation of service(s) shall be entertained as follows:
- 1-7 days from payment of service (initial production stage), 100% refund shall be given to the author.
- 8-14 days from payment of service (50% of production/marketing stage), 50% refund shall be given to author
- 15 days and beyond after payment of service or product, refunds are no longer allowed since endorsement to production/marketing personnel and staff are made already.
The Publisher aims to perform the services promptly and honor any arrangement made with the Author. Most services that the Publisher provides are very straightforward and could be fulfilled immediately except for those which may need a few weeks or months before it can finally be performed or completed. Once the Agreement is completely signed and the Author requests for a refund, a set-up fee of $150 is deducted from the refundable amount if no performance of the services has been done.
Should there be any partial performance of the services, such as but are not limited to the following: filling out forms and questionnaires, providing analysis, creating drafts for online publicity or booking a slot for TV and Radio Interviews, Author agrees that no refund can be granted.
For services where a third party is involved for its fulfillment, such as but are not limited to the following: Audiobooks, Book Fairs including Book Fair Magazine, Book Orders, Book Reviews, Book Videos, Editing Services, Illustrations, LA Times Newspaper and Magazine, Radio and TV Interviews, Screenplay Services including Treatment, Pitching, Logline and Synopsis, Translation Services, the Author also agrees that no refund can be granted.
Failure to reply to our email for the performance of the services may delay the refund process. With this, we can only process requests for refund between 0-30 days after the agreement is completely signed. The Publisher will not be considered at fault for any delay of the performance of the services attributable to the fault of the Author. Author has the option to continue with the service even if No Refund has been granted.
Installment processing fee of $39 is non-refundable in all purchases under a payment plan.
- Book Reviews
- Book Fair Services (including Book Fair Magazine)
- Book Videos
- Audiobook
- Publishers Weekly Online Banner
- Ingram Marketing Services
- New York Times Classified Ads
- Radio Interviews
- Orders of Additional Book Copies
- Screenplay Services
The Author understands and agrees that the fee (partial or full) for the services mentioned above is non-refundable under any circumstance since the Publisher is working with other vendors for its fulfillment. The Author is not entitled to a refund once the agreement is signed and the service has already started.
